Palm VII - Manual (Page 257)

Appendix B Page 249
Password problems
Problem Solution
I forgot the
password, and my
organizer is not
locked. You can use Security to delete the
password. If you do this, your organizer
deletes all entries marked as private. You
can, however, perform a HotSync operation
before you delete the password: the HotSync
process backs up all entries, whether or not
they are marked private. In this case, the
following procedure restores your private
entries and lets you access them:
1. Use the Palm Desktop software and
the cradle to synchronize your data.
2. Tap Forgotten Password in Security
to remove the password and delete
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the
private records by transferring them
from your computer to your
organizer.
I forgot the password
and my organizer is
locked. If you assign a password and lock your
organizer, you must perform a hard reset to
continue using your organizer. See
“Performing a hard reset” in Appendix A
for more information.
I forgot the password
to my Palm.Net
service account. Visit http://www.palm.net, or contact
Customer Care. See the Getting Started
guide for contact information.