NComputing PC Expanion L120 - Manual (Page 88)

9-2
No Terminal Server found or not all services initialized yet, please click on the connection list and try again
When the PC Expanion is set to find the host PC automatically,
“Autodetection” is set in <TS Options>. However the PC Expanion may
not find the host PC where the NCT-2000-XP program is installed.
Connection Terminal Server
When the user clicks the <Connect>
button, this message appears.
Host unreachable
When the PC Expanion is connected
to the host PC, and the PC Expanion
does not find the host PC this
message appears.
Check Point :
Check if the NCT-2000-XP program is installed on the host
computer.
Check if the LAN cable is properly connected to the host computer.
Check if the host computer and PC Expanion are in the same sub-
network.
Check if the firewall or anti-virus programs installed on the host
computer or network equipment are compatible with NCT-2000-
XP.
TS ERROR - INVALID OR NO SERIAL NUMBER!
This message appears when no serial number exists on the host computer.
This message does not appear if the product includes a serial number. If a
serial number is included, ‘Serial No’ appears when you click the <Info>
button on the PC Expanion’s initial screen.
Check Point :
If you are connected to a host computer that you selected from
the found host computer list by selecting ‘Autodetection’ in the
<Setup>
<TS Options> of the PC Expanion, check if the firewall
or anti-virus programs installed on the host computer are
compatible with NCT-2000-XP.
If you have selected ‘TS 2’ or ‘TS 3’ in the <Setup> <TS Options>
of the PC Expanion, check if the IP address of the host computer is
identical with the Terminal Server Network address set in the in ‘TS
2’ or ‘TS 3’.
If you have selected ‘TS 2’ or ‘TS 3’ in the <Setup> <TS Options>
of the PC Expanion, check if the NCT-2000-XP program is installed
on the host computer to be connected.
If you have selected ‘TS 2’ or ‘TS 3’ in the <Setup> <TS Options>
of the PC Expanion, check if the host computer is in the same sub-
network.
Check Point :
Refer to “27. How to add or remove the serial number of the NCT-2000-
XP program” in Part 8. Then add the serial number on the NCT-2000-XP
console.