Nortel Networks Nortel Business Services Gateway BSGX4e User Manual

Page 14

background image

How to get help

1 Introduction and preparation



Getting help from a specialist by using an Express Routing


To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or reseller.