Tripp Lite B050-000 - Manual (Page 99)

Appendix A. Frequently Asked Questions
1. The remote mouse does not work or is not synchronous.
First, check the VGA connection. Both the B050-000 and the local monitor have to
support the same video resolution.
Make sure that your mouse settings match your mouse model, i.e. PS/2 or wheel
mouse. The mouse model has to be set similarly on both the B050-000 and the Oper-
ating System you use on your host.
In some circumstances the mouse synchronization process could behave incorrectly,
refer to the Section called Mouse, Keyboard and Video configuration in Chapter 4 for
further explanation.
2. The video quality is bad or the picture is grainy.
Enter the Remote Console and press the Auto Adjust button (see the Section called
Remote Console Control Bar in Chapter 5) to adjust the B050-000’s video input param-
eters to the correct values.
3. Login on the B050-000 fails.
Verify both your user login and your password. By default, the user “super” has
the password “pass”. Moreover, your web browser has to be configured to accept
cookies.
4. The Remote Console window of the B050-000 does not open.
A firewall may prevent the access to the Remote Console. The TCP ports #80 (for
HTTP) and #443 (for both HTTPS and RFB) have to be open (the server providing the
firewall has to accept incoming TCP connections on these ports).
5. Remote console is unable to connect and displays a timeout error.
Have a look on your hardware. If there is a proxy server between the B050-000 and
your host, then you may not be able to transfer the video data using RFB. Establish a
direct connection between the B050-000 and the client.
Furthermore, check the settings of the B050-000 and choose a different server port
used for RFB transfer. If you use a firewall then check the according port for accept-
ing connections. You may restrict these connections for the IP addresses used by the
B050-000 and your client.
6. No connection can be established to the B050-000.
Have a look on your hardware. Is the B050-000 attached to a power supply? Verify
your network configuration (IP address, router). You may send a “ping” request to
the B050-000 to find out whether the B050-000 is reachable via network.
7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
You have to define a so-called “Button Key”. This can be done in the Remote Console
settings (see the Section called Remote Console Control Bar in Chapter 5). Alternatively
you can use the soft keyboard feature (see the Section called Soft Keyboard in Chapter
5).
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