Obtaining help and information, Example, Your point of purchase – Tally Genicom mL450 User Manual
Page 217: Your application vendor, Technical support
May 04
Publication No. GEG-99197
TallyGenicom mL450 Laser Printer User Manual
7-45
Obtaining Help and Information
and where x indicates the network slot where the serial interface is installed and where y
reflects the error number as shown below:
Example
An error message of:
NET2: ERROR3
indicates that the serial interface which is located in network slot 2 has experienced a framing error.
Obtaining Help and Information
Several sources of help and information are available, depending on the type of help you need:
Your Point of Purchase
Your local vendor from whom you purchased this printer may be best equipped to help you. Your
vendor has specially trained service technicians available to answer questions and the equipment to
analyze your printer problems.
Your Application Vendor
Often, “printing” problems have more to do with the application being used than with the printer.
In this case, the application manufacture is the best source of help.
Technical Support
Technical Support is available world-wide. Please refer to your point of purchase for the appropriate
contact in your area.
When calling for assistance, please have the following information readily available:
Your phone number, fax number and shipping address.
A description of the problem.
The printer model.
Error No.
Description
Action Required
1
Overrrun Error
Verify that all DTS, RTS and XON settings within
the SERIAL SETUP menu are configured correctly.
Check the pinout assignments of cabling between
the printer and the host.
2
Parity Error
Verify that the PARITY setting within the SERIAL
SETUP menu is configured correctly.
Check the pinout assignments of cabling between
the printer and the host.
3
Framing Error
Verify that the SERIAL MODE, BAUD RATE, DATA
BITS, STOP BITS and PARITY settings within the
SERIAL SETUP menu are configured correctly.
4
Flow Control Error
Verify that all DTS, RTS and XON settings within
the SERIAL SETUP menu are configured correctly.
Check the pinout assignments of cabling between
the printer and the host.