Zebra Technologies R170XiTM - Manual (Page 138)

126 R110Xi/R170Xi User Guide 23063L-003 Rev. 2 12/23/04
Troubleshooting
Troubleshooting
Troubleshooting
If an error condition exists with the printer, review this checklist:
‰ Is there an error message on the LCD? If yes, see LCD Error Messages on page 127 for
more information.
‰ Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensors
on page 50 .
‰ Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 130 .
‰ Are you experiencing communications problems? If yes, see Communications Problems
on page 132 .
If the labels are not printing or advancing correctly, review this checklist:
‰ Are you using the correct type of labels? Review the types of label in Types of Media
on page 14 .
‰ Review the label- and ribbon-loading illustrations, starting with Loading the Media
on page 20 .
‰ Check the position of the media sensor and move if necessary, as shown in Adjust Media
Sensors on page 37 .
‰ Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle
Position on page 39 for more information.
‰ Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensors
on page 50 for more information.
If none of the above suggestions correct the problem, review this checklist:
‰ Perform one or more of the self-tests given in Printer Diagnostics on page 134 . Use the
results to help identify the problem.
‰ If you are still having problems, see Support on page x for customer support information.