AASTRA 620d for Aastra IntelliGate User Guide EN - Manual (Page 30)

Supplementary features
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■ Call waiting with an internal user
You want to talk to an internal user. However, the person is busy.
As a result of your call waiting, the person hears a call waiting tone and your phone number or
name appears on his display. The user has the possibility of answering, deflecting or rejecting
your call.
Requirement: It is essential that the internal user has not barred the Call waiting function on his
phone (for configuration see the Chapter
"Activating protection against certain types of calls" ,
page 62 ).
Ask your system administrator whether the Call waiting function is enabled on the system.
■ Answering Call Waiting
You are in a call and hear the call waiting tone. Another user urgently wants to speak to you.
You can either answer, deflect or reject the call.
Call waiting User is busy:
Press the Call waiting softkey.
➔
You hear the dialling tone.
Note:
If the user rejects the call request or if call waiting is not possible, depending on
the system configuration the call is either disconnected (busy tone) or for-
warded to a preconfigured destination.
Answer Answering the call:
Press the Answer softkey.
➔
1.Your original call partner is put on hold. You are now connected with the
party who initiated the call waiting.
Note:
For more detailed information on how to broker between callers or set up a
conference, please refer to Chapter
"Brokering between an Enquiry Call Party
and Your Call Partner" , page 33 or Chapter "Making a Conference Call" , page
34 .
Deflect
Deflect call:
Press the Deflect softkey.
<Phone number> Enter the user’s call number and confirm with the Ok softkey.
➔
Call-waiting party is put through.
Note:
You can also find the call number of the user you want in the phone book or in
a call list.