Troubleshooting, Power connections, Data connections – Extron Electronics IPL 250 Reference Manual User Manual
Page 55: Device control connections and configuration
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IPL 250 • Software-based Configuration and Control
Troubleshooting
Turn on the input devices (DVD players, VCRs, PCs, and other sources), output
devices (display screens, projectors), the IPL 250, and the PC and touchpanel.
Touch a configured button on the touchpanel or (via PC) click a control button on
the IPL’s embedded Control Web pages.
If an input or output A/V device cannot be remotely controlled (does not respond
as expected), check the following:
Power connections
1.
Ensure that all devices are plugged in.
2.
Make sure that each device is receiving power. The IPL’s front panel Power
LED lights if the device is receiving power.
Data connections
1.
Check the cabling connections and make adjustments as needed. The Link
LEDs on the IPL T and on the touchpanel or PC should be lit solid green if
a network connection is detected. If these LEDs are not lit, either the cable
is faulty or not plugged in, or the wrong type of cable is being used (see
chapter 2, “Hardware Features and Installation”).
2.
Try to “ping” the unit by entering
ping 192.168.254.254 at the DOS
command prompt, or use the IP or Web address provided to you by your
system administrator. If you get no response:
a.
Make sure your unit is using the appropriate subnet mask (check with
your system administrator).
b.
Make sure your PC and network do not have a software firewall program
that might block the IP address of the IPL unit.
3.
If contact is established with the unit, but the unit’s Web pages cannot be
accessed by your Web browser, verify (in the Options or Preferences menu)
that your Web browser is configured for direct network connection and is not
set up to use a proxy server.
Device control connections and configuration
1.
Verify that ports are wired correctly and that ground (earthing) wires are
connected to the proper pins on the IPL and, if applicable, on the controlled
device.
2.
Ensure that each IR emitter head is placed adjacent to or directly over the
controlled device’s IR pickup window.
3.
Verify that the appropriate drivers were used while creating the GC
configuration file and that the correct commands and signal types (IR or
RS-232) are associated with the correct ports on the IPL and the other devices.
If you are still experiencing problems, call the