Troubleshooting – Hach-Lange DR 3900 Basic User Manual User Manual

Page 118

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English 118

Troubleshooting

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Definition

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Attention!
Please insert the light
shield.

Readings with barcode
cuvettes generally
require the light shield.

Insert the light shield.
Press OK.

Barcode label not read

Barcode faulty

Reinsert the cell.
If the barcode is not
recognised, contact the
manufacturer or his
representative.

An error occurred
when uploading the
instrument data.

Start the procedure again
or contact the
manufacturer or his
representative.

An error occurred when
reading from the USB
memory stick.

Start the procedure again
or contact the
manufacturer or his
representative.

An error occurred when
writing to the USB
memory stick.

Start the procedure again
or contact the
manufacturer or his
representative.

Please check on the
current update file.

Error during update.

Check the USB memory
stick.

Please contact
Customer Services.

Error during update.

Please check network
configuration.

Please check the
connection.

Please close the cover.

Close the cover.

Please insert the USB
memory stick.

Insert a USB memory
stick into a USB A port on
the instrument.

Please check the
connection and contact
the administrator.

Network setup or FTP
error

Blank value correction
not possible!

Blank value correction
not possible with
LCW919.

File for instrument
update missing.

Error during update.

Check the USB memory
stick.

File for instrument
update is faulty.

Error during update.

Save the update file
again and repeat the
procedure.

It’s recommended to
execute a Full System
Check

Check of the air values
failed

Switch the instrument of
and then back on again.
If the system check is not
successful, contact the
manufacturer or his
representative.

Entry invalid!

Password incorrect

Forgotten your
password?
Contact the
manufacturer or his
representative.

Absorbance > 3.5!

The measured absor-
bance exceeds 3.5

Dilute sample and
measure again

Fault
Barcode check
number?
Please update program
data!

Deviation to the stored
data

Data updating

Error when calling up
the local IP address.

Network setup: DHCP cli-
ent has no connection to
the DHCP server

Enter the IP address
again.

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Definition

Resolution

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