Pach and Company AeGIS 7000 Series Manual - Manual (Page 29)

THE LCD SHOWS
EIGHT SQUARES OR
UNDERLINES
THE VISITOR CAN'T
PLACE A CALL TO A
TENANT OR TENANTS
THE VISITOR HEARS A
RADIO STATION ON
THE AEGIS SYSTEM
WHILE TALKING TO A
TENANT
BOTH THE VISITOR
AND TENANT HEAR
STATIC WHILE THEY
ARE TALKING
THE SOUND KEEPS
GOING OUT WHILE THE
TENANT AND VISITOR
ARE TALKING
• The LCD's ribbon cable sits tight on the terminal pins marked LCD on the
board.
• The LCD's ribbon cable is connected into the LCD's terminal pins connector
and the red dots along the side of the ribbon should be connected on pin 1.
• Adjust the LCD's intensity.
• Turn the system's power "OFF", wait for 15 seconds and turn it "ON".
• If the sunlight hits directly into the the LCD, block the sunlight. If the LCD is
readable after you block the sunlight, you may have to move the system to a
different location otherwise the system will collect heat and it may get
damaged if the inside temperature reaches above 140 °F.
• If the display only fails when the outside temperature is below 32°F or 0°C,
you may need to install a heater (AHP-5).
• If the system beep when the keypad is pressed, try to adjust the LCD’s
intensity, if the LCD display is still blank. possibility the LCD is bad.
• The LCD's ribbon cable has red dots along the side. The red dots must be
facing up and connected to pin 1.
• It must be connected to the terminal marked LCD on the board.
• The LCD's ribbon cable sits tight on the terminal pins marked LCD on the
board.
• The LCD's ribbon cable is connected into the LCD's terminal pin connector
and the red dots along the side of the ribbon should be connected on pin 1.
• Turn the system's power "OFF", wait for 15 seconds and turn it "ON".
• The input voltage to AC1 and AC2 should read within 12VAC-13.8VAC or if
you use 12 VDC, the meter must read 13.5 - 14.0 VDC.
• If the display only fails when the outside temperature is below 32°F or 0°C,
you may need to install a heater (AHP-5).
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard
phone into the phone line and try to place a call.
• Check the phone number on the system programming.
• Check the phone line and make sure the telephone terminal box is grounded.
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard
phone into the phone line and try to place a call.
• Check the grounding on the AeGIS system and telephone line. The Aegis's
cabinet must be grounded to an earth ground. The telephone line shield must
be grounded at the telephone terminal block, not on the AeGIS cabinet.
• Disconnect the ground wire (marked GND at the 5 pins terminal) from the
board. If the problem still exists, install a Modular RFI Filter.
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard
phone into the phone line and try to place a call.
• The AeGIS 7000 does not have full-duplex speakerphone. If the AeGIS is
installed in a noisy environment, you may experience with this problem.
• Both the visitor and tenant can't talk simultaneously.
• Try to speak a little further from the system
DISPLAY PROBLEMS SOLUTIONS AND SUGGESTIONS
Pach and Company Chapter 5 Page 22
AeGIS 7000 Series TROUBLE SHOOTING GUIDE
COMMUNICATION PROBLEMS SOLUTIONS AND SUGGESTIONS