Pach and Company AeGIS 7000 Series Manual - Manual (Page 7)

Company warranties are subject, but not limited, to the following conditions.
I. NEW PRODUCT POLICY
1. The products must be properly installed as specified; and maintained or used as intended.
2. Cause of product failure is not due to vandalism or malicious mischief, improper installation, abnormal physical or
electrical stress, lightning, power surges, misuse, negligence, accidents, or Natural disasters.
3. Warranty is immediately null and void if the product has been altered, repaired, or modified without express
written authorization from Pach and Company Technical Department, with such authorization given only to
manufacturer approved dealer/installers.
4. Under no circumstances will Pach and Company honor warranty any product found to have been altered, repaired, and/or
modified by the end-user consumer.
5. Pach and Company reserves the right to repair the product, or replace a warranted product with a like product of equal
value in the event original product cannot be repaired.
6. Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA) number from Pach and
Company Technical Department before returning any product to factory for repair, whether under warranty or not. No
returns accepted without RMA.
7. Return Merchandise Authorization (RMA) numbers will not be issued to the end-user consumers. Consumers must
contact their selling dealer-installer for any/all warranty issues.
8. Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and insurance fees, for products
shipped to Pach and Company repair center.
9. Pach and Company warranty does not guarantee any product to be free of operation error or service interruption in any
way during the course of daily product operation.
10. Pach and Company is not responsible for time, travel, and/or labor costs of any distributor and/or dealer-installer,
including but not limited to, any expenses to install, uninstall or reinstall hardware/software/firmware related to warranty
issues, product enhancements, or product failures.
Pach and Company Chapter 1 Page 3
AeGIS 7000 Series GETTING STARTED