LumaSense Technologies M8100SM-EXP - Manual (Page 9)

E 2 T QUASAR Flare Monitors Operation Manual General 9
When unpacking and inspecting your system, you need to do the following:
Check all materials in the container against the enclosed packing list.
LumaSense Technologies cannot be responsible for shortages against the packing
list unless a claim is immediately filed with the carrier. Final claim and negotiations
with the carrier must be completed by the customer.
Carefully unpack and inspect all components for visible damage.
Save all packing materials, including the carrier’s identification codes, until you
have inspected all components and find that there is no obvious or hidden damage.
Before shipment, each instrument is assembled, calibrated, and tested at the
LumaSense Factory. If you note any damage or suspect damage, immediately
contact the carrier and LumaSense Technologies, Inc.
Once you have determined the unit you received is the unit you ordered and it is in acceptable
condition, it is recommended that you spend a few minutes acquainting yourself with the
design and functions of the QUASAR M8100-EXP.
Be sure to reference Chapter 10, Safety Assurances and Precautions, before you begin
installation.
1.5 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.6,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa Clara, California (U.S., Mexico, and Canada)
Telephone (408) 727-1600 or 1-800-631-0176
Email [email protected]
Benelux B.V. (Other than U.S., Mexico, and Canada)
Telephone +31 165 381 800
Email [email protected]
For customers requiring language assistance, please contact your local office or representative to
facilitate support and repair.