Canon XA20 - Manual (Page 160)

Troubleshooting
160
Playback looks fine on the camcorder but there is no image on the TV screen.
- The video input on the TV is not set to the video terminal to which you connected the
camcorder. Select the correct video input.
The camcorder is connected using the supplied High Speed HDMI cable, but there is no picture
or sound from the HDTV.
- Disconnect the High Speed HDMI cable and then restore the connection or turn the camcorder
off and then on again.
- When q > [HDMI Output] is set to an option other than [k Automatic], the external
monitor is not compatible with the signal output from the camcorder. Set [HDMI Output] to
[k Automatic] or an option compatible with the monitor.
The computer does not recognize the camcorder even though the camcorder is connected
correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and
restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot save MP4 movies or photos on my computer
- When the memory card contains too many MP4 movies and photos combined (Windows –
2,500 or more, Mac OS – 1,000 or more), you may not be able to transfer photos to a computer.
Try using a card reader to transfer the photos on the memory card.
Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use.
Cannot connect with the access point.
- Check that the access point is working correctly.
- The effective communication range between the camcorder and access point may vary
depending on the strength of the wireless signal. Try using the camcorder closer to the access
point.
- Cordless phones, microwave ovens, refrigerators and other appliances in the line of sight
between the access point and the camcorder may interfere with the wireless signal. Try using
the camcorder in a location farther away from such appliances.
- Wi-Fi networks with a stealth function that do not broadcast their network name (SSID) will not
be detected by the camcorder during the Wi-Fi network setup. Perform the setup manually
(A 138) or turn off the stealth function of the access point.
- The wireless router is using a Wi-Fi channel not supported by the camcorder. Refer to About
available Wi-Fi frequencies and channels (A 181) and change the channel setting in the
wireless router so that it uses a channel supported by the camcorder.
Wireless playback on a computer or similar device is not smooth.
- Playback may not be smooth depending on the access point’s settings and capability.
- Connect the computer or similar device to the access point using a LAN cable.
- Remove any objects between the camcorder and access point that may interfere with the
wireless signal.
- Move the camcorder closer to the access point.
- Turn off the wireless functions of other wireless devices other than the computer or similar
device being used for playback.
- Switch the wireless router to IEEE 802.11n. Refer to its instruction manual for details.
- If these do not solve the issue, the cause may be due the device or conditions unique to the
surrounding area. Use the supplied High Speed HDMI cable to connect the camcorder to a TV
(A 172).
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