HP Matrix Operating Environment Software - Manual (Page 93)

• Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot
order, are not caught during Insight Orchestration Designer's Import of a template from
XML.
Insight Orchestration console in Systems Insight Manager displays:
“ The HP Insight Orchestration tool cannot be displayed. Problem: Failed
to login to the Insight Orchestration service from Systems Insight
Manager.
”
Failure issue
The Windows user logging in is not a member of the HPIO_Administrators group. Members of
the Administrators group are not automatically members of the HPIO_Administrators group. Possible cause
To workaround this issue, add the user to the HPIO_Administrators group. For example, in
Windows 2003:
1. Select Start
→Administrative Tools→Computer Management.
2. Expand System Tools
→Local Users and Groups.
3. Click Groups.
4. Right-click HPIO_Administrators, and select Add to Group.
5. Click Add....
6. In the Enter the object names to select (examples) field, enter <username_to_add>.
7. Click OK.
8. Click OK.
Action
When logging into Insight Orchestration in Systems Insight Manager, an error page appears
stating The HP Insight Orchestration tool cannot be displayed. Cannot
contact the Insight Orchestration service running at: <service-name> Issue
The Insight Orchestration service is not running on the CMS. Possible cause
On the CMS, in the Services window, verify that the Insight Orchestration service is running.
1. For example, in Windows 2003, select Start
→Administrative Tools→Services.
2. Confirm that Insight Orchestration has Status: Started.
Action
Users added to the HPIO_Administrators group cannot log in to Insight Orchestration console. Issue
The HPIO_Administrators group is not associated with the Insight Orchestration toolbox in
Systems Insight Manager. Possible cause
Insight Orchestration requires that, after installation, you associate HPIO_Administrators group
with Insight Orchestration toolbox in Systems Insight Manager. Make sure this association is set
correctly on Systems Insight Manager. For more information, see “
Configuring Insight
Orchestration users in Windows ”.
Action
Operating system information does not display on the Service Details page. Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service. Possible cause
If the operating system is not deployed, the operating system information does not display on
the Service Details page. In these situations, Insight Orchestration is able to clean up the database,
but might not remove the service or server from the partner domain. If this occurs, the system
administrator must clean up the unreachable servers. For physical servers, see
“Manual clean-up
process” .
For virtual servers, see the troubleshooting issue “A delete request has failed. The environment
must be manually cleaned.”
Action
Role specific operations 93