HP Matrix Operating Environment Software - Manual (Page 99)

• You may encounter Integrity firmware blade corruption during provisioning of the following
Integrity blades: BL870c, BL870c i2, BL890c, or BL860c i2.
• Blades that are not in use are shown in IO server pools, but IO does not allocate the blades
for provisioning.
• No virtual resources are displayed under the HP IO Servers tab.
• A check in HPIO's ioassist failed to communicate with Insight Orchestration, generating a
TimeoutException.
• The HPIO Server pools tree was not removed from HP SIM during the Insight Orchestration
uninstallation process.
In Systems Insight Manager, the Insight Orchestration error page The HP Insight Orchestration
tool cannot be displayed
appears when listing server pools exceeds a one-minute timeout.
Issue
• The physical server or virtual machine Hypervisor is not responding.
• The Insight Orchestration service is down.
• The network is slow or disconnected.
Possible cause
• Verify that the physical servers and virtual machine Hypervisors are available
• Verify that the Insight Orchestration service is started.
• Verify that your network settings are configured correctly.
• Refresh the Servers page.
Action
The Insight Orchestration notification emails contain a URL that does not appear as a link in
Microsoft Outlook 2003. Issue
— Possible cause
Manually copy and paste the URL link into a browser. Action
Insight Orchestration does not send email notifications to users assigned to, or unassigned from,
a server pool. Issue
— Possible cause
Verify that the oo.user.pool.notification.enabled = true is set in the
hpio.properties
. The hpio.properties file is located on the CMS at ..\Program Files\
HP\Insight Orchestration\conf .
Action
Access error on Insight Orchestration web pages from email notification using private network. Issue
In some cases, the administrator cannot access the approve/reject web page (and other HP Insight
Orchestration pages) from the notification email that asks the administrator to continue or reject
a user request. An access page error appears instead of the expected Insight Orchestration request
web page.
This error occurs when the HP Insight Orchestration CMS is configured to use a private network,
and the private network communicates with a public network. The private network is only
accessible from the HP Insight Orchestration CMS, and it is used to provision virtual and physical
infrastructures. Insight Orchestration notification email is set with the private network settings
which does not allow external access to the URLs contained in the notification email.
Possible cause
1. Open HP Operations Orchestration Studio and log in using valid credentials.
2. Expand the Configuration node.
3. Expand the System Properties node.
4. Double click the HpioCmsIp property.
5. Click the Lock button to check out the property.
6. Update the property value to the hostname of the CMS.
7. Click Save and Check in.
Action
Miscellaneous issues 99