HP Matrix Operating Environment Software - Manual (Page 97)

Server.Error.Request Details: null Please make sure the Insight Orchestration service is
running and try again.
• With IE6, launching Designer from Insight Orchestration console can cause sporadic Designer
interface failures. Insight Orchestration console in Systems Insight Manager displays the
following message: “The HP Insight Orchestration tool cannot be displayed.”
• Insight Orchestration console in Systems Insight Manager displays the following message:
The HP Insight Orchestration tool cannot be displayed and the error dialog displays: User
not authenticated.
After period of inactivity, my template appears available to edit, until I try to save the template. Issue
The Insight Orchestration Designer session service has expired. Possible cause
Designer logs you out, but preserves the changes. To save the template, login, recover the
modifications, and then save the template. Action
Special characters do not validate in Cost units field in Designer. Issue
— Possible cause
The Insight Orchestration Designer does not validate the Cost units text field. To avoid displaying
unexpected characters, do not enter special characters in the Cost units field when configuring
the template. Action
I can only assign a virtual IP address to the first network connected to the server group. Issue
— Possible cause
The Insight Orchestration Designer enables you to define virtual IP addresses for a server group.
If multiple networks are connected to the group, Insight Orchestration only enables you to assign
virtual IP addresses to the first network listed for the server group. Networks are listed in
alphanumeric order.
To workaround this issue, do one of the following:
• Start the network name with an “a”, placing the network you want to use first in the list.
• Export and edit the template XML, changing the network assigned to the virtual IP.
Action
How do I troubleshoot communication failures? Issue
— Possible cause
• Verify that the Virtual Center credentials are correct on Systems Insight Manager.
• Verify that the virtual machine hosts are correctly registered to Insight Control virtual machine
management usage and are not reporting issues on Systems Insight Manager
• Verify that HP Insight Dynamics is correctly displaying the resources (physical or virtual.)
• Verify that you have added the Onboard Administrator credentials to enclosure node on
Systems Insight Manager
Fix any communication issues and then wait for the next synchronization cycle. The resources
should display correctly in the Insight Orchestration Unassigned Pool.
Action
Role specific operations 97