HP D2D100 Backup System - Manual (Page 105)

12 Troubleshooting
Use the information in this chapter to troubleshoot problems. More detailed troubleshooting information
can be found at www.hp.com/support .
This chapter provides troubleshooting information on:
• “ Connecting the hardware ” on page 105
• “ DHCP is not working ” on page 105
• “ Running the Installation Wizard ” on page 106
• “ Manual installation ” on page 108
• “ HP D2D Backup System troubleshooting ” on page 108
• “ Device troubleshooting ” on page 109
• “ Cartridge troubleshooting ” on page 110
• “ Attached tape drive troubleshooting ” on page 111
• “ Email alerts troubleshooting ” on page 112
• “ Disk troubleshooting ” on page 112
Connecting the hardware
Please see www.hp.com/go/connect for supported network cards and cables.
• My network does not have a spare Gigabit port
• The supplied cable is too short
• I am connecting directly to a 10/100 Base-T port on a storage server
My network does not have a spare Gigabit port
You need to purchase a new switch with more available ports or remove any connections to redundant
equipment.
100 Base-T Ethernet will limit performance; 10 Base-T Ethernet will severely limit performance. HP
strongly recommends that you connect to Gigabit Ethernet. For product details on HP’s range of network
switches, see www.hp.com/go/procurve .
The supplied cable is too short
The supplied cable is 3 metres long. If this is too short, it can be replaced. You must purchase a CAT-5E
Ethernet cable of the required length.
I am connecting directly to a 10/100 Base-T port on a storage server
This is not recommended, but if you are connecting directly to a storage server, you can only use the
supplied cable to connect to a Gigabit Ethernet card. If you are connecting to a 10/100 Base-T port on
a storage server, you must purchase a crossover cable.
DHCP is not working
Check that DHCP is enabled. You can use Discovery to do this. If it is enabled, check the DHCP server
is operating and configured correctly.
D2D Backup System 105