HP StorageWorks XP Remote Web Console Software - Manual (Page 235)

12 Troubleshooting
This chapter provides troubleshooting information for Universal Replicator for Mainframe and
instructions for calling technical support.
•
“Troubleshooting” (page 235)
•
“General Troubleshooting” (page 235)
•
“Universal Replicator for Mainframe Software Error Codes” (page 241)
•
“Checking Service Information Messages (SIMs)” (page 242)
•
“Calling HP Technical Support” (page 244)
Troubleshooting
The user is responsible for the operation and normal maintenance of Remote Web Console
computers. For troubleshooting information on Remote Web Console, see the HP StorageWorks
XP24000/XP20000 Remote Web Console User's Guide.
Here are some guidelines for troubleshooting the Remote Web Console computer:
•
Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached.
•
Reboot the computer. Close any programs that are not responding. If necessary, reboot the
computer and restart the Remote Web Console program.
•
Check the error codes. For detailed information about error codes displayed on Remote Web
Console computers, see the HP StorageWorks XP24000/XP20000 Remote Web Console
Error Codes.
•
Check the status lamp on the Remote Web Console main window. If the color of the lamp
becomes yellow ( ) or red ( ), check the status of the storage system on the Status window
(see the HP StorageWorks XP24000/XP20000 Remote Web Console User's Guide). If you
are unable to resolve an error condition, contact HP technical support.
•
Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, first copy the Remote Web Console configuration information onto
disk(s) using the FD Dump Tool (see the HP StorageWorks XP24000/XP20000 Remote Web
Console User's Guide). Contact HP technical support, and give the information on the disk(s)
to the HP service representative.
General Troubleshooting
Table 50 (page 236) provides general troubleshooting information for Universal Replicator for
Mainframe. Table 51 (page 237) provides troubleshooting information for logical paths between
storage systems. “Troubleshooting Suspended Universal Replicator for Mainframe Pairs” (page 239)
and “Resolving Universal Replicator for Mainframe Pair Suspension” (page 241) provide
troubleshooting information for suspended Universal Replicator for Mainframe pairs.
For information about Universal Replicator for Mainframe messages that appears on Remote Web
Console computers, see the next section. For a brief explanation about SIMs (service information
messages), see
“Checking Service Information Messages (SIMs)” (page 242) .
Troubleshooting 235