Hp installation, Hp instant support, Hp proactive support – HP Designjet T7100 Printer series User Manual
Page 187: Customer self repair, Customer self
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
●
Next business day
●
Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack services; for more information, please visit
.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases,
allowing you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the Support tab of your printer's Embedded
Web Server. See
Access the Embedded Web Server on page 21
.
To use HP Instant Support, the following conditions must be met:
●
Because HP Instant Support is accessible only through the Embedded Web Server, you must have
a TCP/IP connection to your printer.
●
Because HP Instant Support is a Web-based service, you must have access to the World Wide
Web,
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional
Chinese.
For more information about HP Instant Support, go to:
HP Proactive Support
HP Proactive Support is a troubleshooting support tool that identifies, diagnoses, and resolves issues
you might encounter when using your commercial imaging and printing products. HP Proactive Support
is embedded into multiple HP software programs including the HP Utility, allowing you to easily and
conveniently monitor, update and maintain all of your HP printers.
For more information about HP Proactive Support, go to:
.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them. Using this program, you can replace parts at your own convenience.
ENWW
HP Instant Support
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