Hp customer care, Hp customer – HP Designjet T7100 Printer series User Manual
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Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to
address a defective hardware component.
●
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
●
Available for most HP products currently under warranty or contract.
●
Available in most countries.
For more information about Customer Self Repair,
.
HP Customer Care
As your strategic support partner, we make it our business to help keep your business running smoothly.
HP Customer Care offers award-winning support to ensure that you get the most from your HP
Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies
to give customers unique end-to-end support. Services include setup and installation, troubleshooting
tools, warranty upgrades, repair and exchange services, phone and Web support, software updates,
and self-maintenance services. To find out more about HP Customer Care, go to
. For the most current contact information, click on the Contact HP link or call the
appropriate telephone number below.
What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation supplied with this printer (for users sending PostScript
files or those using Microsoft Windows).
●
If you have installed third-party software drivers and RIPs, refer to their documentation.
●
If the problem appears to be related to your software program, first contact your software vendor.
●
If you call one of the Hewlett-Packard offices, have the following information available to help us
answer your questions more quickly:
◦
The printer you are using (the product number and the serial number, found on the label at
the back of the printer on the front panel: select the
icon, and then View printer
information.
◦
The printer's Service ID (also in the View printer information option.)
◦
If there is an error code on the front panel, make note of it.
◦
The brand name and model number of the computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
◦
The part number of the network cable you are using and the name of the store though which
it was purchased
◦
The type of interface used on your printer (USB or network)
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Chapter 20 Get help
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