HP StoreEver TapeAssure Software - Manual (Page 4)

Report and support ticket compression.............................................................................46
Viewing a report or support ticket........................................................................................46
Setting the detail level....................................................................................................46
Other functionality.........................................................................................................47
Viewing embedded data................................................................................................48
Saving a report or support ticket..........................................................................................50
Sending a report or support ticket by e-mail..........................................................................51
Comparing reports or support tickets....................................................................................53
Interpreting a report...........................................................................................................54
Understanding the margin ratings....................................................................................54
Things to look for..........................................................................................................55
Device-specific report analysis.............................................................................................55
LTO drives....................................................................................................................55
Identity...................................................................................................................56
Health....................................................................................................................56
Configuration...........................................................................................................56
Environment.............................................................................................................56
Performance............................................................................................................56
Usage.....................................................................................................................57
History....................................................................................................................57
LTO media...................................................................................................................57
Loading or opening support tickets.......................................................................................58
Generating an XML support ticket........................................................................................58
Generating an event log (Windows).....................................................................................59
3 Installing and using L&TT on non-Windows systems.......................................61
Installation.............................................................................................................................61
Installing L&TT for NetWare.................................................................................................61
Installing L&TT for HP-UX, Tru64, and Linux............................................................................61
Installing L&TT for HP OpenVMS..........................................................................................63
Installing L&TT for Solaris....................................................................................................64
Installing L&TT for Mac.......................................................................................................65
Using the command screen interface (CSI).................................................................................65
Starting L&TT.....................................................................................................................65
Navigating the screens ......................................................................................................66
Using the Scan Mode Selection screen.................................................................................67
Using the Saved/Manual Scan screen..................................................................................68
Using the device information screen ....................................................................................69
Standalone devices.......................................................................................................69
Library and autoloader products.....................................................................................70
Managing firmware................................................................................................................70
Accessing details for local firmware files...............................................................................71
Acquiring firmware files......................................................................................................71
Using the Get Files from Web functionality.......................................................................71
Uploading firmware to devices............................................................................................72
Advanced options..............................................................................................................72
Running the tests and utilities....................................................................................................73
Viewing test results.............................................................................................................75
Aborting a test..................................................................................................................76
Using the SCSI script utilities....................................................................................................77
Using reports and support tickets..............................................................................................78
Generating and viewing a support ticket...............................................................................78
Support ticket compression.............................................................................................79
Sending a support ticket by e-mail (CSI)...........................................................................79
Loading or opening support tickets.......................................................................................79
4 Contents