9 advanced installation topics, 10 frequently asked questions – HP StoreEver TapeAssure Software User Manual

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Running the device independent utilities...................................................................................169

System Config utility.........................................................................................................171

Running plugins....................................................................................................................171
Using the quiet mode feature.................................................................................................172
Using the installation check feature.........................................................................................172
Managing the TapeAssure service..........................................................................................174
Using L&TT in restricted mode.................................................................................................175
Using the Tool Status Report...................................................................................................175

9 Advanced installation topics....................................................................178

Other changes to the system (GUI)..........................................................................................178
Reboot criteria......................................................................................................................178
Running L&TT from computers without L&TT installed..................................................................178

Running L&TT from a CD or USB flash drive.........................................................................178
Running L&TT from a shared directory.................................................................................179

Files installed on the system....................................................................................................180

Other changes to the system (CSI)......................................................................................181

10 Frequently asked questions.....................................................................182

General questions.................................................................................................................182

Why should I run L&TT tests?.............................................................................................182
Where can I find information about media compatibility with my hardware?...........................182
Where can I find information about hardware and software compatibility?..............................183
Where can I find information about drive cleaning requirements?...........................................183
How do I install L&TT?......................................................................................................183
How do I use L&TT to find my drive serial number?...............................................................184
How do I verify that my drive's firmware is up to date?.........................................................184
How do I check if my drive is OK?.....................................................................................184
Why is the Assessment test recommended?.........................................................................184
Is my LTO tape OK?.........................................................................................................184
Is my non-LTO tape OK?...................................................................................................185
Was my backup successful (LTO only)?...............................................................................185
How many more uses are left in this cleaning cartridge (LTO only)?........................................185
How fast will my backups be?...........................................................................................185
How fast will my restores be?............................................................................................185
How do I verify the capacity of a tape?..............................................................................185
How do I send a support ticket?.........................................................................................186
How do I send an L&TT event log?.....................................................................................186

Windows questions ..............................................................................................................186

How do I run L&TT from a CD or USB flash drive?................................................................187
How do I shut down the application in the taskbar?..............................................................187
When installing L&TT for Windows, should I uninstall my previous version first?........................187
Why can't I uninstall L&TT or install a new version?..............................................................187
How do I erase an LTO FUP tape?......................................................................................187
How do I configure e-mail to send support tickets?...............................................................188
Does L&TT use any system resources in the background?.......................................................188
I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website
to download firmware updates?.........................................................................................188
L&TT starts in restricted mode and most functionality is unavailable. What is happening?..........189
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...189
Why doesn't L&TT for Windows see my USB drives?.............................................................189

CSI questions ......................................................................................................................189

How do I set the password?..............................................................................................190
Why does my display not show any text or only a single line of text on my HP-UX system?.........190
Why is there a segmentation fault when L&TT is initiated in HP-UX?........................................190
Why doesn't L&TT for HP-UX see some of my devices?..........................................................190

Contents

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