Generating a report or support ticket (clf), Generating a report or support ticket – HP StoreEver TapeAssure Software User Manual
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to enable firmware downgrades. For more information, see
Advanced options (CSI) (page 72)
.
overrideproductid Optional. Specify yes or no. The default value is no. When
set to yes, this option allows mapping of the device firmware
to a product irrespective of the device's product ID. You must
also enter a valid factory password using the password
parameter to enable firmware downgrades. For more
information, see
Advanced options (CSI) (page 72)
instname
Specify a name for this instance of L&TT. This parameter is
optional for the first instance of L&TT and required for all other
instances of L&TT. If this parameter is supplied, the log files
from this instance will be created in a logs_<instance
name>
folder in the logs folder of the L&TT installation directory
or directory specified by dirpath.
dirpath
Specify the absolute path for the temporary directory used by
L&TT for its runtime files. This parameter is optional when L&TT
is run from the system installation directory and required when
L&TT is run from removable media, such as a USB flash drive
or CD.
When running L&TT from the system installation directory, if
dirpath
is specified and instname is not specified, the
L&TT runtime files will be created in the dirpath directory.
Otherwise, if dirpath is specified, the L&TT runtime files will
be created in <dirpath>/logs_<instance name>.
Examples
To update firmware on a device at path 2/0.4.0 on Windows:
hp_ltt -f firmware p=2/0.4.0 file="C:\LTT firmware files\
nl
LTT_Ultrium_3-SCSI_G54D_STANDALONE.frm"
Generating a report or support ticket (CLF)
Description
L&TT can be run from the command line to generate a report or support ticket
on a device. For more information about using reports and support tickets, see
Reports and support tickets (page 148)
Syntax
hp_ltt -f ticket p=<device path> [directory=<output
directory>] [-format <XML>][instname=<instance name>]
[dirpath=<absolute path directory>]
Parameters
Enter the device path. The format for the device path varies
depending on the operating system. To determine the proper
p
format for your device, first perform a scan of the bus (see
). Output of the scan is written to
the saved_scan.txt file in the L&TT root directory. Examine
this file to determine the proper format. This parameter is
required.
directory
Optional. Specify the directory name if you want to override
the default location in which L&TT saves the report or support
ticket. For more information about how and where a report
or support ticket is saved, see
.
format
Specify XML to save the report/ticket in XML format. Use
Internet Explorer or any XML browser to view the report or
support ticket.
Command line functions
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