HP StorageWorks XP Remote Web Console Software - Manual (Page 68)

6 Troubleshooting
This chapter provides troubleshooting information on XP Auto LUN. For troubleshooting information
on Remote Web Console, see the HP StorageWorks XP24000/XP20000 Remote Web Console
User Guide and HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.
•
“Troubleshooting XP Auto LUN” (page 68)
•
“Calling HP Technical Support” (page 76)
Troubleshooting XP Auto LUN
When an error message is displayed on the Remote Web Console computer:
The XP Auto LUN software displays error messages on the Remote Web Console computer when
error conditions occur during XP Auto LUN operations.
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including the error codes. For information on other error codes displayed on
the Remote Web Console computer, see the HP StorageWorks XP24000/XP20000 Remote Web
Console Error Codes.
Troubleshooting When Using RAID Manager
When you execute a volume migration or migration cancellation by using RAID Manager, you
might identify the cause of the error by referring to the log displayed on the RAID Manager window
or in the RAID Manager operation log file. The RAID Manager operation log file is stored in the
following directory by default:
/HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
•
* is the instance number.
•
HOST is the host name.
To identify the cause of the error using the log file, use the following procedure. For more information
about RAID Manager, see the HP StorageWorks XP RAID Manager User Guide.
1. Open the RAID Manager log file, and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xB901,4A96
Error codes appear to the right side of the equal symbol (=). The last four digits of the
alphanumeric characters that appear to the left of the comma (,) indicate SSB1 (for example,
B901
). The four alphanumeric characters that appear to the right of the comma (,) indicate
SSB2 (for example, 4A96).
2. See Table 17 (page 70) and find the meaning of the error code.
For details about the error codes that are not described in Table 17 (page 70) , contact HP
technical support (see “Calling HP Technical Support” (page 76) ).
To identify the cause of the error using the log displayed on the RAID Manager window, use the
following procedure. For more information about RAID Manager, see the HP StorageWorks XP
RAID Manager User Guide.
68 Troubleshooting