Calling hp technical support – HP StorageWorks XP Remote Web Console Software User Manual

Page 76

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Table 17 Errors during Volume Migration or Migration Cancellation by using RAID Manager

(continued)

Measure

Cause

Error Code

(SSB2)

Error Code

(SSB1)

The pair operation command was
rejected because the specified secondary
volume is not implemented.

Specify a mirror ID from 0 to 2.

The pair operation command was
rejected because the mirror ID is invalid.

B913

Calling HP Technical Support

If you need to call HP technical support, provide as much information about the problem as possible,
including:

The circumstances surrounding the error or failure.

The exact content of any error messages displayed on the host systems.

The Volume Retention Manager (or other) error codes displayed by the Remote Web Console
computer.

The Remote Web Console configuration information saved on diskette using the FDCOPY
function (see the HP StorageWorks XP24000/XP20000 Remote Web Console User Guide).

The remote service information messages (R-SIMs) logged on the Remote Web Console computer
and the reference codes and severity levels of the recent R-SIMs.

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

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Troubleshooting

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