HP XP Racks - Manual (Page 68)

6 Troubleshooting
This topic provides troubleshooting information.
Contacting HP Technical Support
If you need to contact the HP Technical Support, please provide as much information about the
problem as possible, including:
•
The circumstances surrounding the error or failure.
•
The content of any error messages displayed on the host systems.
•
The content of any error messages displayed on Remote Web Console.
•
The Remote Web Console configuration information (use the Dump Tool).
•
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console.
General troubleshooting
Check the following table for the problem. After removing an error, retry the operation.
Possible causes Problem
Remote Web Console cannot access the external
volume. •
An error occurred in the switch, or the switch is off.
• The cables are not properly connected.
•
The external volume was deleted in the external system.
• An error occurred in the external volume.
•
The path is changed in the external system.
•
The port attribute in the local storage system is changed.
• Topology information is not properly set.
The external volume cannot be mapped. •
The number of mapped volumes exceeds the maximum number
(63,232) available for the local storage system.
•
There are not enough LDKC:CU:LDEV numbers available for
external volume mapping.
The external path is blocked. • See the problem above, “Remote Web Console cannot access
the external volume”. If the problem persists after correcting any
errors, continue to the next item.
•
Confirm that the cable between the local and external system is
connected properly.
•
If the cable is properly connected, disconnect it and then
reconnect. After 30 seconds, check the path status.
If the path is not restored, call the HP Technical Support.
See “Troubleshooting external path status” (page 69) . Action is required for a path status in the View
External LUN Properties dialog box.
Perform any required action in the message and then retry the
operation. If the problem persists, see
“Troubleshooting port and
volume discovery problems” (page 75) .
The volume in the external system cannot be found
even after port discovery or volume discovery was
performed.
68 Troubleshooting