Warranty information, Duration of limited warranty, Warranty service – HP PSC 2350 All-in-One Printer User Manual

Page 120: Warranty upgrades, Returning your hp all-in-one for service, 15 warranty information, Duration of limited warranty warranty service

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Warranty information

Your HP all-in-one comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory warranty is
also provided.
This chapter provides information on duration of limited warranty, warranty service, warranty
upgrades, returning you HP all-in-one for service, and contains the Hewlett-Packard limited global
warranty statement.

Duration of limited warranty

Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty"
date printed on the cartridge has been reached, whichever occurs first. This warranty does not
cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered
with.

Warranty service

To obtain HP repair service, you must first contact an HP service office or an HP Customer
Support Center for basic troubleshooting. See

HP customer support

for steps to take before calling

Customer Support.
If your HP all-in-one needs a minor part replacement that you can replace, HP might prepay
shipping charges, duty and taxes; provide telephone assistance for replacing the part; and pay
shipping charges, duty, and taxes for any part that HP asks you to return. Otherwise, the
HP Customer Support Center will direct you to an authorized service provider who is certified by
HP to service the product.

Note

This information does not apply to customers in Japan. For information on service options in
Japan, see

HP Quick Exchange Service (Japan)

Warranty upgrades

Depending on your country/region, HP might offer a warranty upgrade option that extends or
enhances your standard product warranty. Available options might include priority phone support,
return service, or next business day exchange. Typically, service coverage begins on product
purchase date and must be purchased within a limited time of product purchase.
For more information:
●

In the U.S., dial 1-866-234-1377 to speak to an HP advisor.

●

Outside the U.S., please call your local HP Customer Support office. See

Call elsewhere in

the world

for a list of international Customer Support numbers.

●

Go to

www.hp.com/support

If prompted, choose your country/region, and then find warranty information.

Returning your HP all-in-one for service

Before returning your HP all-in-one for service, you must call HP Customer Support. See