HP 3PAR Application Software Suite for Microsoft Exchange - Manual (Page 113)

B.3 Troubleshooting
3PAR Recovery Manager 4.1.0 For Microsoft Exchange 2010 User’s Guide
Problem:
Recovery Manager is running on both backup and server production server but Recovery
Manager consistently fails to issue a command to the remote system.
Suggestion:
Make sure the communication port for Recovery Manager is set to be the same on all Recovery
Manager installed systems. You need to restart the Recovery Manager for Exchange Agent
service on every system followed by the port change command. If the firewall or security
monitoring software is installed, verify that the communication port and remote registry
service ports (139 and 445) are allowed for access.
Problem:
Recovery Manager cannot locate the Exchange Server.
Suggestion:
Recovery Manager uses the Active Directory structure to locate Exchange server information
within the same domain. Recovery Manager will not be able to access the Exchange
information if it is not in the same domain.
Problem:
Recovery Manager cannot detect the Mailbox Database.
Suggestion:
The Recovery Manager user has to have Exchange Administrator privilege to access Exchange
active directory objects.
Problem:
Virtual copy creation always fails on the Mailbox Database.
Suggestion:
There are a few things to check on your system.
1 Make sure both the data and log files of your Mailbox Database are installed on 3PAR
volume.
2 Make sure your 3PAR volume is formatted as Basic Disk type.
3 Make sure you have allocated snapshot space for your 3PAR volumes.
4 Make sure your system configuration conforms to the 3PAR support matrix.