VariZoom VZCINEMAPRO-JR-K2 - Manual (Page 19)

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16. Troubleshooting
No Response from head
1) Check the “inputs” settings to make sure that the controller (joystick, handwheels, or
panbars) you’re using is selected.
2) Make sure that the motor power switch is turned on, and the light above it is green.
3) If using a wireless module, check the “head setup” menu to make sure that “wireless”
and “one way” are selected.
4) If using handwheels, or Panbars, first make sure that they’re selected in the “inputs
menu”, then make sure that they are plugged into the “PB-W” connector on the back of
the console.
5) Make sure all motors are enabled. Go to the main screen, and make sure that there is a
white checkmark next to Pan, Tilt, Zoom, and Focus.
6) Check to make sure that there aren’t any soft limits set too close together. Disable all
soft limits, and then try again.
7) Power down the system, unplug the XLR connector, wait for a few seconds, re-plug
everything back in, power it back up, then try again.
8) Perform all of the system resets.
Pan and Tilt moves too slowly or PanBar range is limited
1) If using handwheels or panbars, check the “inputs” menu, and make sure that the
proper controller is selected
*note. When “reset all” is selected, this setting defaults to “wheels”
2) Check the “PT-Z” setting. This will slow down all pan and tilt moves if the controller
thinks that the lens is zoomed in.
3) Check both speed settings. The “global” speed setting located on the main screen as
well as the individual speed settings located in the “response” menu.
Head is “jerky” or too responsive
1) If using handwheels or panbars, check the “inputs” menu, and make sure that the
proper controller is selected
2) If using a wireless module, make sure that the head is set for “wireless” and in “one-
way”. Also make sure that the two wireless transceivers are at least 15 feet away from
each other.
3) In the “response” menu, increase the “smoothing” setting for each axis.
4) Turn down motor speed.
5) Check to make sure that the servo tuning in the “tuning” menu is set to the factory
setting. Selecting “reset all” will return this to the factory preset.
6) Perform all system resets