Avaya PARTNER-18D - Manual (Page 90)

7 If Something Doesn’t Work
80 System Problems
Quick Reference Guide
System Problems
System Problems
Problem... Check this...
Call rings continuously,
but no one at other end You may be using Automatic System Answer or
Direct Extension Dial on a system that doesn’t
support far end disconnect; call your local telephone
company and find out if they support it.
Calls on hold are
disconnected Hold Disconnect Time (#203) setting may be too
short.
Calls on Automatic
System Answer lines are
disconnected Automatic System Answer Mode (#121) may be set
to Disconnect; change it to Hold or Ring.
Call on Hold hangs up,
but line doesn’t
disconnect Hold Disconnect Time (#203) may be too long; try
resetting it.
Local telephone company does not send a hold
release signal; you may need the help of our hotline.
All calls are
disconnected You may have run the Restore Programming feature;
the system resets itself. In the future, warn users of
restores.
Power may have been interrupted to the control unit;
check the power cord, the on/off switch, and the
green LEDs on the modules.
All telephones dead; no
dial tone or lights Power may have been interrupted to the control unit;
check the power cord, the on/off switch, and the
green LEDs on the modules.
Power outlet may be faulty; test the outlet with an
appliance like a lamp.
Multiple telephones
dead; no dial tone or
lights LED on one system module may be out; try reseating
the module in the control unit.
LEDs on several modules may be out; try reseating
the leftmost module of the ones with lights out.