Sony GDM-C520 - Manual (Page 27)

27
T
roublesh
oot
ing
Troubleshooting
Problem Possible Remedies
Before Calibration
Application exits upon launch.
❑ The application will exit upon launch if one of the components of the Artisan™ Color Reference
System is not connected properly, or if your computer is not configured properly for calibration.
Follow the prompts provided on-screen to connect the missing component or configure your
computer.
The Artisan™ Software instructs me to disable
screen/energy savers.
❑ If you are running OS 9.2, ignore this message; the Artisan™ Software will deactivate screen/
energy savers during the calibration process, and reactivate them after the calibration is
completed.
The Artisan™ Software crashed immediately after
launch. ❑ Rebooting your computer will solve this problem.
The following message appears: “There is not
enough memory to complete this task…”
❑ Quit the application and relaunch. If you were trying to change your display’s screen resolution,
do so before running the application. Do not change the display’s screen resolution while the
Artisan™ Software is running. For better performance, increase the amount of memory allotted
to the Artisan™ Software.
The following message appears: “The file ‘Color
Reference Display Settings’ could not be written.
Please quit the application, move this file from the
System Preferences folder to the Trash, and
relaunch the application.” ❑ Make sure that the files are not in use and that the application is not already being run. Also
check to make sure that the files have “Read and Write” permissions. If you have checked these
conditions and are still receiving this message, delete the current Artisan™ Color Reference
Display Settings file, relaunch the application and run a calibration.
The following message appears: “A fatal error has
occurred. Please relaunch the application. ❑ Quit the application, reboot the computer system, and relaunch the Artisan™ Software.
The following message appears: “Error: file not
found” ❑ One or more of the files required by the Artisan™ Software is missing or corrupt. Reinstall the
application.
During Calibration
The following message appears: “The room is too
bright to accurately calibrate the display.” ❑ Calibration will not complete if the ambient light in the room is too bright to accurately calibrate
the display. Reduce the ambient light in the room to under 65 lux, and try the calibration again.
The following message appears: “The Artisan™
Sensor may not be properly attached to the
Artisan™ Color Reference Display. Please
reattach the Artisan™ Sensor and restart
calibration.”
❑ The Artisan™ Sensor’s suction cups and/or the display screen may have oil or dirt that is
impeding the adhesion of the sensor. Clean the sensor and screen with a damp, lint-free cloth,
slightly moistened (if necessary) with a mild detergent.
Calibration keeps getting interrupted by my
screensaver or power-saving program. ❑ If you are running OS 10, screensavers and power-saving programs will interrupt calibration. Set
your screensaving and powersaving programs to run after at least 20 minutes of inactivity.
I tried to interrupt calibration by pressing “Apple-
Option-Esc”, but I was not able to quit the
application. ❑ Interrupting the calibration by attempting to “force-quit” is not possible. Do not attempt to
interrupt calibration.
After I changed resolution and cancelled that
change while the Artisan™ Software was active,
the display screen did not resize properly. ❑ Avoid changing resolution while the Artisan™ Software is active. If you change resolution while
the Artisan™ Software is active, do not cancel that change.
The following message appears: “Domain error:
argument not in valid range.”
❑ This error message may appear when the Artisan™ Sensor disconnects during a calibration. Quit
the application, and make sure that the sensor is plugged into a USB port and is properly attached
to the display screen.
After Calibration
I cannot access the on-screen display menus for
my GDM-C520 display.
❑ The Artisan™ Software locks out the ability to make manual adjustments to the GDM-C520
display. Do not make manual adjustments to your display after your system is calibrated, as this
will invalidate calibration.
The following message appears: “An error has
been detected during calibration. Please allow the
display to warm up completely. The room light
should be dim and constant throughout the
calibration process. The Artisan™ Color
Reference Display will be restored to its previous
condition.” ❑ The calibration was successful, but one or more of the values targeted by the Artisan™ Software
was not within tolerance. Acknowledge and rerun application. If, after repeated tries, the
application continues to display this message, reboot and try again. If values are still not within
tolerance, choose a less extreme colorspace, and try again.
❑ If your display is over two years old, then it may not be able to match the luminosity required by
the calibration system.
I used Expert Mode to enter a custom colorspace,
and the system did not calibrate to that colorspace.
❑ A small number of values for custom colorspaces are not possible, depending on the xy
coordinates and the range for white luminance. Please choose less extreme values for your
custom colorspace.
The Artisan™ Software application says
“Calibrated” but my display’s color does not
match the colorspace to which I have calibrated
the system.
❑ Check to make sure that your display is set to “Professional” mode.
❑ Check to make sure that the Artisan™ Sensor is clean. If dust is obscuring the sensor port (in the
middle of the underside of the sensor), wipe with a damp, lint-free cloth.
❑ If you have made changes to the display using the manual controls on the display itself, the
display will no longer be calibrated. Rerun the calibration, and do not change the display's image
using the display's manual controls.
I calibrated my display a while ago, and now the
application is showing “Not Calibrated.”
❑ Colorspaces expire after 30 days. Simply select a target colorspace and recalibrate your display.
The expiration timer will be reset.
❑ To avoid this problem, use the "Update Calibration Data" option located on the initial screen of
the Artisan™ Software. For more details, see page 22.