Fluid Management 1500HS Accutinter - Manual (Page 40)

Fluid Management Customer Service 1 . 800 . 462 . 2466
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38 | Accutinter 1500
PROBLEM FIRST CHECK: ACTION
General ColorPro related …Make sure ColorPro is
installed.
…Try re-starting the machine
to see if that solves the
problem.
…Can you find the answer
in the Help section of
ColorPro?
…Make sure your computer
is properly connected.
ƒ Turn on the computer.
Does the ColorPro main
screen open up? If yes, then
ColorPro is installed.
ƒ Press the restart switch on
the front of the keyboard tray.
ƒ Look in Help for
instructions and
troubleshooting information.
ƒ Make sure the communication
cable connects the computer
to the dispenser.
ƒ If screen savers have been
installed recently, they may
conflict with ColorPro.
Uninstall the screen savers.
ƒ Restart the computer.
Press the on/off button of
the computer. Wait thirty
seconds and turn the
computer back on.
ƒ If none of these suggestions
work, call Customer Service.
A message in ColorPro
says, “Communication
to dispenser has been
severed. Recheck
connections and try
again.”
…Make sure the
communication cable is
connected between the
computer and the machine.
ƒ Exit ColorPro.
ƒ Shut down the computer.
ƒ Restart the computer. Press
the red button on the right
side of the computer. Wait
30 seconds and turn the
computer back on.
ƒ If you still receive the
message, call Customer
Service.
Frequently Asked Questions
ColorPro Troubleshooting