Atop Technology SE5416A User manual - Manual (Page 113)

Atop Industrial Serial Device Server
SE5408A/SE5416A Series
User Manual V 1.0
113
11 Warranty
Limited Warranty Conditions
Products supplied by us are covered in this warranty for undesired performance or defects
resulting from shipping, or any other event deemed to be the result of Atop Technologies’
mishandling. The warranty does not cover however, equipment which has been damaged due
to accident, misuse, abuse, such as:
 Use of incorrect power supply, connectors, or maintenance procedures
 Use of accessories not sanctioned by us
 Improper or insufficient ventilation
 Improper or unauthorized repair
 Replacement with unauthorized parts
 Failure to follow Our operating Instructions
 Fire, flood, “Act of God”, or any other contingencies beyond our control.
RMA and Shipping Reimbursement
 Customers must always obtain an authorized “RMA” number from us before shipping
the goods to be repaired.
 When in normal use, a sold product shall be replaced with a new one within 3 months
upon purchase. The shipping cost from the customer to us will be reimbursed.
 After 3 months and still within the warranty period, it is up to us whether to replace the
unit with a new one; normally, as long as a product is under warranty, all parts and
labor are free of charge to the customers.
 After the warranty period, the customer shall cover the cost for parts and labor.
 Three months after purchase, the shipping cost from you to us will not be reimbursed,
but the shipping costs from us to the customer will be paid by us.
Limited Liability
Atop Technologies Inc., shall not be held responsible for any consequential losses from using
our products.
Warranty
Atop Technologies Inc., gives a 5 years max for Industrial Serial Device Servers.