CounterPath Bria 3.1 for Windows User Guide - Retail Deployments - Manual (Page 13)

Bria 3 for Windows User Guide – Retail Deployments
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Verifying your Setup
View the contact list: some or all your contacts should have a presence icon besides their name. In order for a
contact to include a presence icon, it must be “presence-ready” and you must be subscribing to the contact.
(“Presence-ready” means that the contact has an address that allows for presence data to be shared.)
If none of your contacts show an icon and you expect at least one of them to show it, follow the steps in this
table:
2.5 Troubleshooting
Bria includes these tools for helping you troubleshoot problems:
• You can verify that your microphone, speakers and camera are working and can set the volume to a
comfortable level without having to actually place a phone call.
• You can verify that you are successfully connected to the network.
• While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you
should be on an established call (not a call attempt).
• As a final option, you can create logs of your activity and send them to customer support.
See page 83.
2.6 Checking for Bria Updates
To check for updates to Bria, choose Help > Check for Updates. The Auto Update window appears.
• If a new version of the software is available, you can download it from this window.
• If no newer version is available, this window informs you that your version is up to date.
Contact Storage
Method
Presence
Account
A contact is “presence ready” if
If the contact is “presence ready” and
the presence icon still does not show
Local SIP The contact has an address in the Softphone
field. Verify this on the Contact Profile; see
page 36. Display the Contact Profile for the contact and
make sure the “See this person’s online
presence” field is checked.
If you initially populated the contact list by
importing a file, the easiest solution is to redo
the import and check the correct presence
option. See page 34.
Local XMPP The contact has an address in the Jabber field.
Verify this on the Contact Profile; see page 36.
Outlook SIP The Outlook contact has an address in the
“softphone mapping” field. The “softphone
mapping” field is identified in Preferences >
Contact Storage in “Field to use for Softphone
address”. See page 38.
Bria recognizes the “softphone mapping” field
as containing data that can be used for a phone
call and for IM and presence.
• On the Bria contact list, select the affected
contacts, right-click, and choose Subscribe
to presence. (If this menu item does not
appear then none of the selected contacts
have a value in the “softphone mapping”
field (in Outlook) and therefore cannot be
subscribed to.)
• If you specified the wrong “softphone
mapping” field on the Preferences >
Contact Storage panel, you can change it.
Outlook XMPP The Outlook contact has an address in the IM
field. See page 38. On the Bria contact list, select the affected
contacts, right-click, and choose Subscribe to
presence.