CounterPath Bria 3.1 for Windows User Guide - Retail Deployments - Manual (Page 3)

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Contents
Introduction...................................................................................................................................1
Installation and Setup....................................................................................................................3
Getting Ready .........................................................................................................................3
Installing Bria .........................................................................................................................4
Starting Bria ............................................................................................................................5
Configuring Bria .....................................................................................................................6
Troubleshooting ......................................................................................................................9
Checking for Bria Updates .....................................................................................................9
Making Phone Calls......................................................................................................................11
Starting and Quitting Bria.......................................................................................................11
The Onscreen Softphone.........................................................................................................11
Placing a Call ..........................................................................................................................13
Handling Incoming Calls ........................................................................................................17
Handling an Established Call..................................................................................................19
Transfering a Call ...................................................................................................................20
Handling Video Calls..............................................................................................................22
Conference Calls.....................................................................................................................24
Voicemail................................................................................................................................27
Forwarding Calls.....................................................................................................................27
Workgroups ............................................................................................................................27
Working in Deskphone Mode.................................................................................................27
Other Bria Features .......................................................................................................................29
Instant Messaging ...................................................................................................................29
Sending and Receiving Files...................................................................................................32
The Contacts Tab ..........................................................................................................................33
Populating the Contact List.....................................................................................................34
Managing Contacts and Groups..............................................................................................36
Managing Contacts when Using Outlook ...............................................................................38
Using Contacts ........................................................................................................................39
Sharing Online Status .............................................................................................................40
Privacy ....................................................................................................................................45
Using Other Resources .................................................................................................................47
History Tab .............................................................................................................................47
Favorites Tab ..........................................................................................................................48
Configuring Bria ...........................................................................................................................49
Configuring Accounts.............................................................................................................49
Configuring Preferences .........................................................................................................64
A Troubleshooting ........................................................................................................................83
B Application Hot Keys................................................................................................................87
C Dial Plan....................................................................................................................................88
D Contact List Headings...............................................................................................................95
E Other Ways to Run Bria ............................................................................................................96
F Glossary .....................................................................................................................................97