CounterPath Bria 3.1 for Windows User Guide - Retail Deployments - Manual (Page 17)

Bria 3 for Windows User Guide – Retail Deployments
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3.3 Placing a Call
You can contact someone using a traditional phone number (if supported by your VoIP service provider) or a
softphone address (for example, [email protected]).
Place the call as described in the table below. The outgoing call opens in its own call panel, below any other
existing call panels. You will hear a ringing tone while Bria attempts to make a connection.
A call panel opens showing the call attempt, then the call established. For information on working with the call,
see “Handling an Established Call” on page 19.
Dealing with an Auto Attendant
If you know that your call will be answered by an auto attendant and you know what menu items you will
choose, you can include those menu items (DTMF) in the phone number when you dial it:
• Before the first DTMF number, include at least one capital P.
• You can include other Ps. Each P causes Bria to wait one second before sending the next character.
• At the end of the input, you must include a ; character.
Example: To dial a number, add a 3-second delay and then press 44, enter this in the call entry field:
604551212PPP44;
Example: To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay:
604551212PPPPPP1PP3PP2;
Option From the... Description
Keying Dialpad or computer
keyboard 1. Enter the number or address in the call entry field using the dialpad
or the computer keyboard. To turn letters to numbers, see page 15
If entering a softphone address, you can enter the entire address
([email protected]) or just the name (kperera).
As you type, a suggestion for completing the entry may appear.
Choose the suggestion or keep typing.
2. Click the Call button or press Enter.
Drag-and-drop contact or
previous call Contacts or History tab Drag an entry from the Contacts or History tab. (If the tab contains lots
of contacts, first search or filter the list.)
Right-click a contact or
previous call Contacts or History tab Right-click an entry from the Contacts or History tab and choose Call.
(If the tab contains lots of entries, first search or filter the list.)
Double-click a contact Contacts tab Contacts have a “double-click” action that either makes an audio phone
call or starts an IM. Each contact can be configured separately for this
action. See the table on page 43.
Double-click a previous
call History tab Double-click an entry. An audio call is placed.
Redial Redial button • When the call entry field is empty, click the Call button.
• Or click the arrow in the call entry field and select a recent call.
An audio call is placed.
Dialing Dialpad 1. If the dialpad is not visible, click the Show/Hide dialpad button.
2. Click the numbers on the dialpad to enter the phone number.
3. Click the Call button or press Enter.
From an instant message IM window Click the menu at the top of the IM window and choose Call.