CounterPath Bria 3.1 for Windows User Guide - Retail Deployments - Manual (Page 45)

Bria for Windows User Guide – Retail Deployments
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Sharing Online Status
Watching Others’ Status
To watch a contact’s status, that contact must be tagged:
• If you create a contact by entering details in the Contact Profile, you can click the “See this person’s online
presence” field in order to share status information.
• If you are using Outlook as your contact storage, you can share status information by selecting one or more
contacts and choosing Subscribe to presence.
• If you created a contact by importing a contact list, you can specify during the import whether you want to
share presence information.
When you choose to shared presence information, Bria sends the contact a notification request. The request asks
that you be able to see that person’s status. If the person allows this request, then the icon beside their name (in
your Contacts) becomes color coded to specify their status.
Allowing Other Parties to See your Status (Publishing your Status)
Continuing from above, when the other person allows the notification request, your name is added to their
contact list. As soon as you are added to their list, a request is sent back to you requesting that they be able to
see your status. Bria accepts this request automatically, and the other person can now see your status.
Troubleshooting: When You Cannot See the Online Status
If you have an XMPP account, online status information (presence) is always handled through that account. If
you do not have an XMPP account, it is handled through one of the SIP accounts; see page 49.
If you do not have an XMPP account, you should not change the account used for presence: choose one account
when you first set up your SIP accounts. If you switch accounts and then switch again, the presence subscription
for some contacts will be lost and you will have to set up the subscription again for each contact individually
(by checking the presence checkbox on the Contact Profile).
Receiving an Online Status Request
Someone who is not one of your contacts may add you as a contact on their end, and may include your SIP
address or XMPP address. In this case, you receive an Online Status Request.
The request is handled in one of two ways: