Multiquip DCA20SPXU2 - Manual (Page 101)

DCa20SPxu2 SERVPRO ® • operation and parts manual — rev. #0 (09/23/13) — page 101
serVprO ® Warranty/rMa
To process a warranty or repair claim, click the "Return,
Warranty, and Order Shortage Request" icon on the
ServoNET ® home page. You also may contact the
SERVPRO ® RMA Department by phone 866-885-6833 or
via email at [email protected].
To expedite the warranty claim process, please have the
following:
• Equipment model number
• Serial number.
• Usage hours (if applicable).
As part of the Servpro ® Industries, Inc. RMA/Warranty
program, when Franchises purchase equipment from
Servpro ® Industries, Inc. unit date of purchase and serial
numbers are recorded on the invoice.
Servpro
® Industries, Inc. maintains proof of purchase
and equipment warranty records in their database. This
eliminates the frustration of digging through stacks of
paperwork to determine warranty coverage for equipment.
After receipt of the completed Warranty/RMA Request
form, an RMA coodinator will check warranty status on any
listed equipment prior to submitting the claim information
to the vendors (s),
If the equipment is not covered under warrantuy, the
vendor (s) will provide a competitive repair estimate prior to
completing any non-warranty repairs, The RMA Coordinator
will present repair options and receive Franchise approval
prior to authrizing non-warranty repairs.
If the unit is covered under warranty, the RMA Coordinator
will communicate the repair and return process.
Servpro
® RMA Department is here to serve you!