Troubleshooting checklists, Problems during startup, Problems after startup – Rockwell Automation 6181X-12TPXPDC Industrial Integrated Computers for Hazardous Locations User Manual
Page 44: Problems running the new software
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Rockwell Automation Publication 6181X-UM001B-EN-P - May 2011
Chapter 5 System Troubleshooting
Troubleshooting Checklists
The troubleshooting table lists typical problems you may encounter when using
your computer. It contains symptoms and possible actions to correct a problem.
Problems During Startup
• Are all connections secure?
• Are the device drivers installed?
• Is the CompactFlash hard disk drive formatted and recognized correctly in
the BIOS Setup?
• Is the memory module properly installed?
• Is BIOS properly configured? Select Load Default in the CMOS setup
procedure. This will restore the BIOS settings to the original factory
settings.
Problems After Startup
• If the problem is intermittent, you may have a loose connection. Check all
connections including any add-in cards. Check that the memory module is
fully installed.
• Does your system have a computer virus? Run anti-virus software.
• Clear CMOS. Go to page
for details.
• If there is a flickering display or a locked system, exit the application and
restart the computer. Although the computers have a regulated and
protected power supply, a transient voltage in the power line or peripheral
cable could cause errors.
• If there are problems from the CompactFlash hard disk drive, you may
want to check if the system will start from a USB floppy disk or any other
bootable device.
• Verify that the ambient air temperature does not exceed its rated
specification. Refer to
. Verify the heat sink and
vent holes are free of dust and debris.
• Check for proper clearance around the computer to verify adequate air
flow. Refer to
on page
.
Problems Running the New Software
• Does the software have a hardware requirement that is not present?
• Are you using an authorized copy of the software? Some copies of software
will not work without proper activation.
• Did the software install correctly? Reinstall the software.
• Are you following the software’s instructions? Refer to the software
vendor’s user manual.