Rockwell Automation FactoryTalk Metrics Line Edition Administrators Guide - Manual (Page 9)

1 • W ELCOME TO F ACTORY T ALK M ETRICS L INE E DITION
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Report Expert User’s Guide
Report Expert is the pre-configured reporting interface to FactoryTalk Metrics LE. The
Report Expert User’s Guide is designed to help you understand how to install, configure,
access, use, and maintain the Report Expert product.
A printed copy of the Report Expert User’s Guide is distributed in the box with the Report
Expert software and an electronic copy of the guide is available from the Report Expert
software installation CD-ROM.
Online Help
On-line Help is available within the various user interfaces provided with the product.
Telephone support
Rockwell Automation provides full support for the FactoryTalk Metrics LE product.
Questions concerning installation and the use of the software are handled by the Rockwell
Automation Customer Support Center, staffed Monday through Friday—except U.S.
holidays—from 8 AM to 5 PM Eastern time zone for calls originating within the U.S. and
Canada.
To reach the Customer Support Center, call 440-646-3434 and follow the instructions. For
calls originating outside the U.S./Canada, locate the number in your country by visiting
support.rockwellautomation.com and selecting the Phone/On-site link. A list will be
presented from which you can locate and select the number to call in your country.
W HEN YOU CALL
When you call, you should be at your computer and prepared to give the following
information:
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The product version numbers, which can be found in the Report Expert software by
clicking the Info button at the top of the window.
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The type of hardware you are using
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The exact wording of any errors or messages that appeared on your screen
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A description of what happened and what you were doing when the problem occurred
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A description of how you attempted to solve the problem
Web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of technical notes and frequently asked questions for
support of non-urgent issues. These databases are updated daily by our support specialists.
FTMLE Admin Guide.book Page 5 Friday, August 8, 2008 8:28 AM