Dell Vostro 1700 (Early 2009) - Manual (Page 113)

Troubleshooting
113
To begin a live session with a Dell associate:
1 Click the Dell Support Center icon on your computer’s desktop.
2 Click Assistance From Dell→ Technical Support→ DellConnect→
Phone and follow the instructions.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
E NSURE THAT M ICROSOFT W INDOWS RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer.
Windows Vista
®
:
• Click the Windows Vista Start button and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T EST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 208.
E NSURE THAT THE C D OR D V D MEDIA IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software
and Hardware Problems" on page 141.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 105.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.