Dell POWERVAULT MD1000 - Manual (Page 54)

54 Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
If possible, turn on your enclosure before you call Dell for technical assistance and call from a telephone at
or near the computer. You may be asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the enclosure itself. Ensure that the
system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase
invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the
page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.