Dell PowerEdge SC1420 - Manual (Page 38)

Troubleshooting a SCSI Hard Drive
Problem
l Device driver error.
l Hard drive not recognized by the system.
Action
1. Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in "Running System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
2. Restart the system and enter the SCSI configuration utility.
3. Ensure that the primary SCSI channel is enabled, and restart the system. See the SCSI controller documentation.
4. Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant for PowerEdge SC Products CD.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system. See " Opening the System ."
7. Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the documentation supplied with the
controller card.
8. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See " Configuring the Boot Drive " in "Installing Drives."
9. Ensure that a power cable is properly connected to the drive.
10. Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
11. Close the system. See " Closing the System ."
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
13. Format and partition the hard drive. See the operating system documentation.
14. If possible, restore the files to the drive.
If the problem persists, see " Getting Help ."
Troubleshooting a SATA Hard Drive
Problem
CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See
your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
NOTE: If the hard drive is used in a RAID configuration, see " Troubleshooting a Hard Drive in a RAID Configuration ."
NOTE: To enter the utility, press <Ctrl><a> or <Ctrl><m>, depending on the utility. See the documentation supplied with the controller for
information about the configuration utility.