Providing details for support – Dell Brocade Adapters User Manual
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Brocade Adapters Installation and Reference Manual
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Providing details for support
Contact your Brocade adapter support supplier for hardware, firmware, and software support,
including product repairs and part ordering. Provide the following information:
1. General information:
•
Brocade adapter model number.
•
Host operating system version.
•
Software name and software version, if applicable.
•
syslog message logs
•
Support Save output
To expedite your support call, use the Support Save feature to collect debug information
from the driver, internal libraries, and firmware. You can save valuable information to your
local file system and send it to support personnel for further investigation. For details on
using this feature, refer to
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions.
•
Description of any troubleshooting steps already performed and the results.
2. Adapter serial number:
The adapter serial number and corresponding bar code are provided on the serial number
label illustrated below. This label is located on the adapter card.
You can also display the serial number through the following HCM dialog boxes and BCU
commands:
•
Adapter Properties tab in HCM.
Select an adapter in the device tree, then click the Properties tab in the right pane.
•
BCU adapter --list command.
This command lists all Brocade adapters in the system and information such as model and
serial numbers.
3. Port World-Wide Name (PWWN).
Determine the PWWN through the following resources:
•
Label on the adapter card contains the PWWN for each port.
•
Brocade BIOS Configuration Utility.
Select the appropriate adapter port from the initial configuration utility screen, then select
Adapter Settings to display the WNN and PWWN for the port. For details, refer to
“Configuring BIOS using the Brocade configuration utility”
•
Port Properties tab in HCM.
Select a port for a specific adapter in the device tree, then click the Properties tab in the
right pane.
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