Dell Brocade Adapters - Manual (Page 24)

xxiv Brocade Adapters Installation and Reference Manual
53-1002144-01
NOTE
For details on using HCM and BCU commands, refer to the Brocade Adapters
Administrator’s Guide.
Support Save overview
The Support Save feature is an important tool for collecting debug information from the driver,
internal libraries, and firmware. You can save this information to the local file system and send it to
support personnel for further investigation. Use one of the following options to launch this feature:
• In HCM, launch Support Save through the Tools menu.
• In Management applications, use the Technical SupportSave dialog box.
• For BCU, enter the bfa_supportsave command.
NOTE
For VMware ESX 5.0 and later systems, BCU commands are integrated with the esxcli
infrastructure. To initiate the BCU supportsave command, enter esxcli brocade supportsave on
the ESX system.
• Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you can
collect Support Save output if you do not have root access, do not have access to file transfer
methods such as File Transfer Protocol (FTP) and Secure Copy (SCP), or do not have access to
the Host Connectivity Manager (HCM).
• A Support Save collection can also occur automatically for a port crash event.
Launching Support Save through BCU, HCM, and during a port crash event saves the following
information:
• Adapter model and serial number
• Adapter firmware version
• Host model and hardware revision
• All support information
• Adapter configuration data
• All operating system and adapter information needed to diagnose field issues
• Information about all adapters in the system
• Firmware and driver traces
• Syslog message logs
• Windows System Event log .evt file
• HCM GUI-related engineering logs
• Events
• Adapter configuration data
• Environment information
• Data .xml file
• Vital CPU, memory, network resources
• HCM Agent (logs, configuration)
• Driver logs