Dell Latitude D630 ATG (Mid 2007) - Manual (Page 87)

Troubleshooting 87
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C H E C K T H E M IC RO SO FT O U T L O O K ® E X P RE S S S E C U RI T Y S E T T I N G S — If you cannot open your e-mail
attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
C H E C K T H E T E L E P H O N E L I N E CO N N EC T I O N .
C H E C K T H E T E L E P H O N E J A C K .
C O N N E C T T H E M O D E M D I R E CT L Y T O T H E T E L E PH O N E W A L L J A CK .
U S E A D I F F E RE N T T E L E P H O N E L I N E — •Verify that the telephone line is connected to the jack on the
modem. (The jack has either a green label or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N TH E M O D E M D I A G N O S T I C T O O L — Click the Start button, point to All Programs and then click
Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem problems.
V E RI F Y TH A T T H E M O D E M I S CO MM U NI CA T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N SU RE T H A T YO U A R E C O N N E CT E D T O T H E I N T E RN E T — Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet
service provider.
S C A N T H E C O M P U T E R F O R S PY WA RE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.