Dell Latitude D630 ATG (Mid 2007) - Manual (Page 94)

94 Troubleshooting
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B A CK U P Y O U R F I L E S I M M E D I A T E L Y .
U S E A VI RUS - S CA N N I N G P RO G RA M T O C H E CK T H E H A R D D R I V E , F L O P PY D I S K S , O R CD S .
S A V E A N D CL OSE A N Y O P E N F I L E S O R P RO G RA MS A N D S H U T DO WN Y O U R C O M P U T E R T H RO U G H T H E Start M E N U .
S C A N T H E C O M P U T E R F O R S PY WA RE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
R U N TH E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 81. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I F Y O U R E CE I VE A N I N S U F F I C I E NT ME M O R Y M E S S A G E —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory Problems" on page 94).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory Problems" on page 94).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 81).
I F Y O U E X PE R I E N C E O T H E R M E M O R Y P R O B L E M S —
• Reseat the memory modules (see "Memory Problems" on page 94) to ensure that your computer is
successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory Problems" on page 94).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 81).
Network Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these
checks.