Chapter 6 – Compaq P5000 Series User Manual
Page 146
146
Chapter
6
Diagnosing Problems
PLAT INV CMD*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PLAT INV PARM*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PLAT INV STATE*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
POWER SAVER MODE
N/A
Status message:
printer is in low-energy
idle state, all fans and
higher voltages are
off, only +5Vdc logic
circuits are active.
No action required.
POWER SUPPLY HOT*
No
Circuits are
overheating on the
power supply board.
Contact your authorized
customer service engineer.
1
PRINTER HOT*
No
Controller board
sensors report high
temperatures on the
board.
Contact your authorized
customer service engineer.
1
PROTECTED INSTR*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PWR SUPP VOLT *
No
Power supply failed.
Replace power supply board.
RIBBON INK OUT
CHANGE RIBBON
Yes
The RibbonMinder
program is warning
that the amount of ink
in the ribbon has
reached 0%.
Replace ribbon or press CLEAR
for two additional minutes of
printing before the fault displays
again. See “RibbonMinder”
chapter.
RIB INVLD CMD*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
RIB INVLD STATE*
No
Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
RIBBON DRIVE*
No
CMX controller does
not detect ribbon drive
motor.
Contact your authorized
customer service engineer.
1
SECURITY
VIOLATION*
No
Security code of PAL
on controller board
does not match code
of firmware on the
controller board.
Contact your authorized
customer service engineer.
1
Table 19. LCD Message Troubleshooting Table (continued)
Displayed Message
Can User
Correct?
Explanation
Solution