Canon B550 - Manual (Page 119)

Troubleshooting
□ Does the phone disconnect while you are talking on the line?
• Is the ANS HOOK UP icon on?
If the ANS HOOK UP icon is on, press the | ANS HOOK UP/IV1ANUAL|
button to turn it off. The ANS HOOK UP icon should he on only when
an answering machine is connected and turned on and ready to take
messages from telephone callers.
COPYING
□ Cannot make a copy?
• Was the ¡ON HOOK I button pressed.
You cannot make copies if [ON HOOK] was pressed. Press [ON HOOK]
to release it.
• Make sure the handset is on the hook (FAXPHONE B550 only).
• Make sure a document is set in the Automatic Document Feeder and the
LCD displays DOCUMENT READY.
• Print an activity report to ensure the FAXPHONE is working properly.
PAPER LOADING PROBLEMS
J Multiple sheets feed into the FAXPHONE.
• Make sure the paper is not sticking together. Fan the paper before
loading it into the paper tray. Always fan a stack ot paper along the edge
that will feed into the first.
• Make sure the paper tray does not contain too much paper. Remo\ e a few
sheets of paper from the paper tray.
• If different paper types are loaded in the paper tray, load just one paper
type. See Loading the paper, pg. 6.
_l Paper is loaded skewed (Printing is skewed).
• Make sure the paper is loaded properly in the paper tray: the right side ol
the paper is aligned against the right side of the paper tray and the paper
guide rests against the left side of the paper stack, see Loading the paper,
pg. 6.
GENERAL
_1 Nothing shows on the display?
• Is the power plui^ firmly plugi’ed in ?
Check the plug and be sure it is firmly plugged into the socket.
• Cannot solve the problem ?
Disconnect the power. Wait five seconds and reconnect the power again.
Check the other party's fax and be sure that it is compatible with your
EAXPHONE. There are some compatibility problems between certain
types of faxes.
Still cannot solve the problem?
Call for service.
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