Compaq 326817-003 - Manual (Page 63)

6-6 Compaq DAT AutoLoader Reference Guide
Compaq Confidential – Need to Know Required
Writer: Debbie McRill Project: Compaq DAT AutoLoader Reference Guide Comments:
Part Number: 326817-003 File Name: g-ch6 Troubleshooting.doc Last Saved On: 12/20/99 2:42 PM
For IBM OS/2 Systems
The correct tape driver must be installed for the DAT AutoLoader to work
with OS/2. Try the following:
1. Install the tape software again.
2. Make sure that a tape driver statement was added to the CONFIG.SYS
file during the tape software installation procedure. If the tape driver
statement is missing, edit the CONFIG.SYS
file to add the statement.
Refer to the tape software documentation for more information. Restart
the server after making changes.
Resolving Operating Problems
If the DAT AutoLoader worked previously but now does not, try the
following:
1. Clean the drive heads.
2. Run the tape drive option of Compaq Diagnostics.
3. Determine what has changed in the system since the last tape backup.
a. If the system configuration has been changed, try removing the
change to see if it affects the tape backup system.
b. If a board or option has been added, check its DMA, IRQ, and port
address settings for conflicts. Try removing the board or option.
c. If a SCSI device has been added, check for SCSI ID conflicts and
proper termination. (Default=6)
4. Check the DAT AutoLoader connections. Reseat the controller, SCSI
signal cable, and power cable.
Resolving Magazine Problems
If the DAT AutoLoader does not recognize the magazine, check the cassette
configuration.
1. If there is a cassette in position 8 but less than 7 cassettes in the other
positions the magazine will recognize the configuration as a single
cassette.
2. If there is not a cassette in position 8 and all the other positions are not
full, the magazine will be ejected.